This is a private recording that only you and our support team can see. In order to use the screen recording tool, you must have the following computer specifications:
Web browser:
Internet Explorer 6+, Firefox 3+, Safari 3+, Google Chrome
Dependencies:
Java 1.5 Runtime, Flash Player 9. If you do not have Java and/or Flash Player, you will be prompted to install these. After installing, please restart your browser and return to this page.
Once you have finished recording, please add your support case number to the 'Subject' field before clicking 'Upload'. See an example below.
